I have some tasks that need to be done every day, every fortnight, every week or every month, how do I schedule those?

To schedule recurring tasks, simply specify the frequency along with the task instructions, and we'll perform the work according to the regular schedule.

Do you have a mobile app for iPhone/Android/Windows?

Yes, We have user friendly mobile apps for both Android and iPhone. These apps are available in Android Play Store and iOS App Store.

My work is based in London as well as in the US. Is it possible for my virtual assistant to work in different time zones?

Yes, since MyTasker offers 24/7 services, your work may be performed across different time zones. Rest assured, the work will be handled by dedicated executives from two different shifts, and you won't have to deal with multiple points of contact.

I have signed up for Exclusive Trial with MyTasker. Should I get to work with just one person during the entire period?

When you sign up for the Exclusive Trial, we'll assign a dedicated Relationship Manager (RM) to oversee your tasks and provide guidance throughout the trial. Your RM will: - Be your single point of contact - Help you navigate the dashboard and apps - Offer thorough consultation on task requirements - Support you in managing tasks, whether you prefer working with a single assistant or multiple assistants on a task-by-task basis.

Do you offer sales services and perform cold calling?

Yes, we offer comprehensive cold calling and sales services. You can either provide us with qualified leads or we can also research and generate leads for your business. As we need a calling number, you may either provide us with a VOIP number, if you have or we can assist in setting up the necessary infrastructure including the calling software and VoIP systems. Additionally, our email marketing services can help amplify your outreach efforts. We can craft and send targeted promotional emails and newsletters to your leads. However, we do not guarantee any sales or do not work on commission. We provide complete digital/online marketing support through social media management, SEO, paid ad campaigns, graphic designs, video editing support, and much more.

What happens if my VA falls sick and is unable to work?

At MyTasker, we make it a point to train multiple executives so that our clients’ work processes do not get hampered even if his/her dedicated VA falls sick and is unable to work. There is always a ‘backup’ executive ready to perform the task and ensure quality output. We provide backups even when your virtual assistant is on leave.

How can I cancel a task that has already been sent from my end?

You can cancel a task by sending us an email through the same task chain or give us instructions over the phone, Live Chat or WhatsApp. Our executives will act accordingly.

Do you have bilingual assistants?

At MyTasker, our virtual assistants primarily communicate in English. However, they can handle tasks requiring translation in various languages using tools like Google Translate, ensuring your needs are met regardless of language barriers.

Are your assistants available on the weekend and public holidays?

We provide 24/7 support for operational and administrative tasks, so you can work with your dedicated assistant or send tasks anytime, even on weekends or holidays. Note that specialized departments like Web, Multimedia, and SEO typically work on weekdays, focusing on long-term projects and tasks.

I am looking to outsource some of our website marketing content. Does your team write blog posts if they are given a certain topic to research?

Yes! We have a team of expert content writers who can conduct extensive research and work on various writing projects. Please visit the Writing & Editing section to know more.

If I opt for a full-time VA plan, how many hours a week would my virtual assistant work for me?

If you sign up to the Full Time plan, you would be assigned a dedicated VA who would be reserved for 8 hours a day and 5 days a week. The maximum volume each dedicated VA can deliver is 160 Hours a month.

Can I quickly submit tasks through chat?

Yes! You can send tasks through chat quickly. Though our chat services are mostly used for client communication and inquiries, you can still send tasks via mediums like Whatsapp, Live Chat etc. However, the best option would be to send us tasks via email and MyTasker App.

Do you do dispatching services?

No. We do not offer dispatching services.

Can my virtual assistant also help with travel plans?

Our expert virtual assistants can handle all your travel-related tasks, including itinerary planning, flight and hotel bookings, meeting planning and scheduling, and timely travel plan reminders, making your travel arrangements seamless and stress-free.

What is your turnaround time for responses and what are the hours of operation for the virtual assistants in India?

A confirmation email is sent as soon as your task is logged into our system. Within 1 hour, you'll get an update on the task's progress or a request for any additional resources/information needed to move forward. Typically, we complete tasks within 8 hours. For more complex tasks, we keep you updated about the progress.

We are available 24/7, 365 days a year.

I just submitted my first task, but it is not showing up in Task History. Please help.

Tasks sent via registered email typically take a maximum of 5 minutes to get logged into the system. You’ll receive an autoresponse confirming the receipt. If you still can’t locate the task even after 5 minutes, please contact customer support via Live Chat or WhatsApp for instant support. We will look into this immediately and resolve it as soon as possible.

If you are sending the task via Web Dashboard or App, it gets updated almost immediately. We recommend typing the task in the dashboard instead of copying and pasting it from other sources. For bigger instructions, links, and HTML tags, we recommend sending the task via email.

I want to change the priority of one of my tasks, but not sure how to do this. Please help.

You can prefer to change the priority of the task even after sending it. You can reply to the autoresponse by mentioning the priority and / or the deadline. You can also add more instructions if needed. Priority of a task can also be changed by contacting us via the Live Chat, whatsapp or by calling our numbers.

Can I use multiple people with different skills under the same plan?

Yes, with one MyTasker account, you have access to multiple skills. You can just send the tasks with the necessary instructions and those get assigned to the best fit person. Depending upon the nature of the task, it gets assigned to the respective person.

Can I work with a single VA or multiple VAs would be assigned to me?

You can always let us know your preferences about working with a single VA/ multiple VAs. Generally, we undergo the nature of your requirement and advise you whether a dedicated VA would be compatible or multiple VAs.

If you wish to delegate an entire process that requires thorough training at the beginning, a dedicated VA is the option. It’s like hiring an administrative assistant at your office desk, who performs all your regular tasks and keeps you updated. The advantage of using a dedicated Virtual Assistant over an office assistant is that you do not need to retrain another person, if the assistant leaves.

We provide Back Up support for your assistant, document all the training materials and engage a Point Of Contact to ensure smooth execution and manage the VA on your behalf. If the dedicated assistant leaves, MyTasker takes the responsibility to swiftly transit the process to another VA while always keeping you in loop.

If your tasks are floating in nature with all instructions contained in the task body, you may not need a dedicated assistant. The VAs may get allocated based on the type and nature of the incoming work.

How do you ensure quality control?

At MyTasker we ensure Total Qualty Management(TQM). Each performace go through multiple layers of quality parameters starting from understanding to deliverables. If problem still persists on the task output, you can reply with your feedback. This triggers the second layer of quality involvement where the work done is reassesed and rectified without any additional charge.

What would be the communication mode with my assistant?

You can communicate with your assistant via WhatsApp, Slack, Zoom, Google Meet and Phone.

Do you have a referral program?

Yes. We do have a referral program. To know more, please send us an email at [email protected] or visit our Affiliate Page.

How can I monitor progress on tasks I've delegated?

To monitor progress of tasks, please login to your CRM portal and click on TASK HISTORY. From here, you can check the status of your tasks.

What time zone are you located in?

We are based in India (IST time zone). However, we offer 24 x 7 support for all your process oriented tasks and general floating tasks. Only those tasks which require skill based support, are assigned to our skill-based departments who operate during Indian Business Hours from Monday to Friday, 10 AM to 8 PM IST. We maintain internal coordination to make sure that your work is done on time.

What if my VA is not suitable to my requirement or I am not happy with the VA’s performance?

We offer provision for change of your virtual assistant (VA) if you are not happy with that person’s work performance. You can train your VA prior to sending any task. This reduces chances of dissatisfaction with your VA.

Do you outsource any work to freelancers?

No. We do not outsource any work to freelancers.

How do I ascertain if the assigned virtual assistant is qualified for the job?

When you send us a task, we route it to the right specialist based on what it needs. For example, writers handle content-related tasks, designers take care of graphics, and our finance experts manage accounting-related work.

Once your task enters our system, your point of contact, a supervisor, and a team lead review everything together to make sure the requirements, deadlines, and expectations are absolutely clear. This way, your work is always assigned to the most suitable VA.

You can also interview the VA based on your requirements over Whatsapp, Zoom & Google Meet. You can test all departments, see our workflow, and evaluate quality under our Exclusive Trial for just one refundable dollar. You proceed only if you genuinely feel satisfied with our support.

I want to avail the services of assistants who can work on a per project basis. Is that possible?

Yes! You can avail the services of assistants who can work on per project basis.

What if I have trained my virtual assistant for specific task and suddenly he/she left the company. Do I have to train another virtual assistant again?

You never have to worry about starting from scratch if a VA leaves. You do not have to retrain another VA. Your POC is already aligned on every detail like creating back up support and documenting the training material. If your VA is ever sick, on leave, or suddenly unavailable, your work continues without interruption. We also create clear written or video SOPs to retain another VA. We make sure the transition is smooth, fast, and effortless for you.

I’m interested to get assistance related to SEO services, does it guarantee successful results?

SEO is a continuous and competitive process. Since Google frequently changes its search algorithms, it takes time to fetch desired results. Our SEO experts provide updated and high-quality services, but do not guarantee instant success on subscription.

Can I conduct an interview with my VA before delegating tasks?

Yes. You can conduct an interview with your virtual assistant before delegating tasks.

How does the Exclusive Trial work?

Once you sign up for an Exclusive Trial, a relationship manager becomes your single point of contact. Any task that you send during this trial period will be supervised by your relationship manager to ensure quality output. Exclusive Trial is meant to help you evaluate our work process after which you can sign up for any our plans.

How does MyTasker charge for expert, skill-specific tasks such as Web & Graphic Design, Web Development, and Video Editing?

Generally we charge 1 point for 1 minute of work for all type of tasks related to Administrative Support, Content Management, SEO and Digital Marketing, Accounts, Calling, CRM Management and Process Oriented Support. However, for skilled tasks like Web Development, Web & Graphics Design and Video Editing, we charge US$16 / Hour. As an example, if you are subscribed to a VA 60 Hours plan, it costs you US$ 600 / month. Thus the rate is $10 / Hour. Under this plan, if you send a skill related task, we will charge 1.6 Hours for every 1 hour of output. You can check full details about your charging in your MyTasker Dashboard.

How do I know that the time charged for performing a task is accurate or not?

We charge your account to the best of our judgment and loyalty with a valid speculation on the probable time that is legitimate. Moreover, you can always mention your expected turnaround time when submitting a task. We can also share an estimated timeline before we begin. New tasks may take slightly longer at first, but efficiency naturally improves as we get familiar with your process. Every task is reviewed by your POC, a supervisor, and a team lead before execution. This multi-head check ensures accuracy and prevents any possibility of overcharging. Still, if you have questions about the time logged, simply reply to the task, and our quality team will reassess the charging.

What is the protocol for remote desktop sharing?

We strictly don't allow remote desktop access through unlicensed tools. For training purposes, we offer screen sharing via Google Meet and Zoom only. However, for process oriented dedicated support, our IT team facilitates desktop access only to our subscribers.

Is there a referral link so I can send that to a friend?

We have an attractive affiliate program. You can subscribe to our affiliate scheme and earn commission every month by referring others. MyTasker is the only company whice provides recurring commission every month from each referral subscriber. This commission continues as long as your referral stay with us. Check our affiliate page for detailed information.

How can I delete/remove a task that has been created twice?

If a duplicate task is created accidentally, we close it from our end with an email intimation to you from the duplicate task. However, if you wish to delete or remove a task, permanently from the history, contact us via chat, email, phone or by replying to the task itself. We shall remove the task.