FAQ

How can I cancel a task that has already been sent from my end?
You can cancel a task by sending us an email through the same task chain or give us instructions over the phone or Skype chat. Our executives will act accordingly.
I have some tasks that need to be done every day/every fortnight/every week/every month. How do I schedule recurring tasks?
If your tasks need to be done every day/every fortnight/every week/ every month, please mention the instructions in the task email. Our executives will perform the task as per your requirement.
Do you have a mobile app for iPhone/Android/Windows?
Yes, We have user friendly mobile apps for both Android and iPhone. These apps are available in Android Play Store and iOS App Store in the name
My work is based in London as well as in the US. Is it possible for my virtual assistant to work in different time zones?
Yes! Since MyTasker offers 24/7 services, it is possible that your work will be performed in different time zones. However, two different executives from two different shifts will do the work.
I have signed up for Exclusive Trial with MyTasker. Should I get to work with just one person during the entire period?
When you sign up for Exclusive Trial, MyTasker will appoint a relationship manager who will take care and supervise your tasks during the entire trial period. You can directly communicate with your relationship manager about your task requirements.
Do you offer cold calling?
No. We do not provide cold calling because we do not guarantee sales of products/services.
What happens if my VA falls sick and is unable to work?
At MyTasker, we make it a point to train multiple executives so that our clients’ work processes do not get hampered even if his/her dedicated VA falls sick and is unable to work. There is always a ‘backup’ executive ready to perform the task and ensure quality output. We provide backups even when your virtual assistant is on leave.
Do you have bilingual assistants?
The virtual assistants at MyTasker are proficient in English and use this language as a mode of communication with clients and for performing various tasks. However, they are also well-versed in certain Indian languages such as Bengali and Hindi.
Are your assistants available on the weekend and public holidays?
We provide our services 24/7. So, whether it’s a weekend or a public holiday, you’ll always have a virtual assistant to assist you with your work.
I am looking to outsource some of our website marketing content. Does your team write blog posts if they are given a certain topic to research?
Yes! We have a team of expert content writers who can conduct extensive research and work on various writing projects. Go to Writing & Editing to know more.
If I opt for a full-time VA plan, how many hours a week would my virtual assistant work for me?
If you sign up to the Full Time plan, you would be assigned a dedicated VA who would be reserved for 8 hours a day for 5 business days.
Can I submit ASAP tasks through chat?
Yes! We do consider ASAP tasks through chat. However, we would like to mention here that our chat services are mainly meant to deal with client enquiries. So, the best option would be to send us tasks via email or Skype.
Do you do dispatching services?
No. We do not offer dispatching services.
Can my virtual assistant also help with travel plans?
Yes! From itinerary planning, flight / hotel bookings to planning and scheduling meetings at the desired destination and providing timely travel plan reminders, our expert virtual assistants can handle all travel related tasks.
What is your turnaround time for responses and hours of work for the virtual assistants in India?
The virtual assistants at MyTasker would get back to you within 8 hours of sending a task and ensure its completion. However, if the task could not be completed within 8 hours, you’ll receive an interim at the end of the day from the executive informing that the task would pass on to the next day.
I just submitted my first task, but it is not showing up in Task History. Please help.
You can send us an email, give us a call or inform us via Skype chat. Our executives will look into the matter and get back to you as soon as possible.
I want to change the priority of one of my tasks, but not sure how to do this. Please help.
If you want to change the priority of one of your tasks, kindly send us email at info@mytasker.com or give us a call or send your request via Skype chat. We’ll make the necessary changes from our end.
Can I use multiple assistants?
Yes! We have a team of skilled virtual assistants. As per your task requirements, you can use multiple assistants.
How do you ensure quality control?
We have a very strict quality control process at MyTasker. A task performed by an executive is checked again by the Supervisor to ensure quality and perfection. The client receives the final resolution only when we’re satisfied with the work quality from our end.
What would be the communication mode with my assistant?
You can communicate with your assistant via Skype, live chat and phone.
Do you have a referral program?
Yes. We do have a referral program. To know more, please send us an email at info@mytasker.com or visit our Affiliate Page.
How can I monitor progress on tasks I've delegated?
To monitor progress of tasks, please login to your CRM portal and click on TASK HISTORY. From here, you can check the status of your tasks.
What time zone are you located in?
We are based in India (IST time zone). However, we offer our services 24/7 and skill-based departments operate during Indian Business Hours from Monday to Friday 10 AM to 8 PM IST.
What if my VA is not suitable to my requirement or I am not happy with the VA’s performance?
We offer provision for change of your virtual assistant (VA) if you are not happy with that person’s work performance. You can train your VA prior to sending any task. This reduces chances of dissatisfaction with your VA.
Do you outsource any work to freelancers?
No. We do not outsource any work to freelancers.
How do I ascertain if the assigned virtual assistant is qualified for the job?
We will send you the resume of the person who would become your dedicated assistant. By checking the resume, you can ascertain your VA’s educational qualification. You can also conduct an interview over Skype chat to evaluate your VA’s capabilities.
I want to avail the services of assistants who can work on a per project basis. Is that possible?
Yes! You can avail the services of assistants who can work on per project basis.
What if I have trained my virtual assistant for specific task and suddenly he/she left the company. Do I have to train another virtual assistant again?
No. You would only train your dedicated VA once. We make it a point to create backups. Also, each task is personally supervised by the supervisor/account manager. This ensures accurate quality, precision and perfection.
I’m interested to get assistance related to SEO services, does it guarantee successful results?
SEO is a continuous and competitive process. Since Google frequently changes its search algorithms, it takes time to fetch desired results. Our SEO experts provide updated and high-quality services, but do not guarantee instant success on subscription.
Do you guys provide sales services?
We do not make any cold calling for sale. We can contact your leads, if you provide us any. However, we do not guarantee you the sale/ the conversion.
Can I conduct an interview with my VA before delegating tasks?
Yes. You can conduct an interview with your virtual assistant before delegating tasks.
How does the Exclusive Trial work?
Once you sign up for an Exclusive Trial, a relationship manager becomes your single point of contact. Any task that you send during this trial period will be supervised by your relationship manager to ensure quality output. Exclusive Trial is meant to help you evaluate our work process after which you can sign up for any our plans.
How do I know that the time charged for performing a task is accurate or not?
We usually charge for the actual involvement of hours. We do not charge for our understanding of the task. However, you can always get in touch with your single point of contact (POC) if you have any doubt on the time charged.
What is the protocol for remote desktop sharing?
We use TeamViewer & Skype for remote desktop sharing.
Is there a referral link so I can send that to a friend?
The referral link will be provided to you once you have registered under our Referral Program. For further details please visit our Affiliate Page.
How can I delete/remove a task that has been created twice?
If you want to delete or remove a task, contact us via chat, email or phone. We shall close the duplicate task.
I would just like to add hours to my "Pay As You Go" plan. Could you please advise me how to proceed?
Please Sign in to your MyTasker account and click on EXTRAS tab. Here you have the option to enter the number of hours you would like to purchase. Once done, click on CONTINUE. You will be redirected to your PayPal account.
I'm on a monthly plan. Is it possible to downgrade to a "Pay As You Go Plan" and get a refund on the unused hours?
Yes! You can downgrade to a “Pay As You Go Plan" from a monthly plan. However, we do not grant any refund for the unused hours.
I did not use the remaining hours of a month and the new payment has already been made for the new cycle. Would it be possible to include the unused hours of the previous month to the current month?
Unfortunately, we do not encourage the concept of ‘roll over’ hours. It is recommended that you choose hours as per your requirement and convenience.
I would like to review the usage history and the hourly breakdown on my account. Is that possible?
Yes! You can review the usage history and hourly breakdown on your account. Just login to your MyTasker account, click on TASK HISTORY and check the hourly breakdown.
Is it possible to put my account on hold for a month?
Yes! If you want, we can put your account on hold. Just send us an email at info@mytasker.com and we’ll do the needful.
Could you explain how the plans work? Is it a fixed time each day that assistants work or like, work any time that month up until the hour limit?
Once you subscribe to any of our plans, you can avail our services 24/7. You can get your work done anytime up until you exhaust your existing hours after which you'll notified for next recharge.
My current plan has expired. How do I purchase additional hours?
In order to purchase additional hours, login to your MyTasker account and click on "EXTRAS". Add the numbers of hours you wish to purchase and click on "CONTINUE". You'll be redirected to your PayPal account.
How often and when I can switch plans?
You can switch plans anytime. Login to your MyTasker account and click on CHANGE PLAN. Here select a plan of your choice and click on Instant Upgrade.
How can I unsubscribe from my current plan?
You can simply send us an email at info@mytasker.com. One of our customer service executives will get in touch with you immediately.
Can I add multiple accounts with MyTasker portal?
Yes, you can add multiple email accounts and provide access to multiple users from the same account. The administrator of the account will be able to add / delete email ids.
Can you guys help creating a PayPal account?
Yes! You can seek our assistance by contacting our customer service desk. We’ll help you with the process.
What if I run of available task credit in a month?
You can either go for the instant upgrade to start a new plan with a new billing cycle or you can buy additional hours which will be valid upto your next billing date.
If I am not happy with your task performance, can I get a refund?
Usually we do not grant any refund, but reimburse the equivalent hours only. You can get in touch with our customer service desk for more details.
I’m planning to upgrade to a higher plan. Can you advise me about the process?
In order to upgrade to a higher plan, login to your MyTasker account and click on CHANGE PLAN. Select a plan, click on Instant Upgrade and complete the billing procedure.
What are your rates for doing administrative services?
We have monthly as well as hourly subscription plans that enable our customers to use our services as per their requirements. Please check our Plans & Pricing for more details.
I want to try out mytasker.com without paying yet. How can I do that?
You can try out our services by opting for Exclusive Trial. Only a minimum activation fee of USD 1 is required to avoid spams.
Do you have smaller pricing strategies of less than 10 hours?
We do not have any plan for less than 10 hours. This is our base plan. However, you can also choose our customized ‘Pay As You Go’ plan that enables you to pay on an hourly basis.
I would like to pay with my company debit card, not PayPal. Is this possible?
Yes, we do have alternative payment option available to accept payments via Debit/Credit Cards. However, it is applicable for multi-month payment schemes. For further details, please contact info@mytasker.com
How does your Points system work and how can I determine how many points are charged?
At MyTasker, the Point System works on a ‘point per minute basis’. This means: 1 POINT= 1 MINUTE
Do you have a per task based pricing or per hour pricing?
We have a ‘per hour’ based pricing.
If I cancel my membership with you and I still have hours left on my account will I lose the unused hours in my account?
The monthly plans have a limited validity of 30 days. Hence, after cancelling your account, you will still be able to use the unused hours until the validity is over (next billing). Thereafter, your account will be closed and you won’t be able to use the unused hours anymore.
What is coupon code?
Coupon code is a unique code to avail any discount offer. If a coupon code is available at the time of your subscription, you can indulge in it.
I just signed up for Exclusive Trial, but it looks as though my email isn't recognized. Could you help me with that?
If our system is not recognizing the email, it means that you’re using a different email ID. You need to only use the same email that you’ve used when signing up for EXCLUSIVE TRIAL.
How can I register at MyTasker?
Visit www.mytasker.com , click on Log In / Registration and proceed accordingly.
How the payment system works once I register at MyTasker?
Our crafted plans are automatic renewal in nature. The lowest validity term is the monthly rental plan where the automatic renewal is scheduled every 30 days from the day of subscription. Thereafter is the Quarterly, Half-Yearly and Yearly plan which are renewed in every 90, 180 and 360 days respectively. Besides, we have a non recurring plan named Pay As You Go where you can purchase desired number of hours along with unlimited validity. We also work on Small to Large Projects with a negotiated amount which is one-time payable.
What happens after I register to Exclusive Trial?
Once your account has been setup under the Exclusive Trial plan, you can start submitting your trial tasks. Also, one of our Relationship Managers (available during your working hours) will contact you and shall guide you through our process for setting up your process.
What happens next when I register under any paid subscription?
Once your account has been successfully setup, you can start submitting your tasks. Furthermore, you will be provided with a Point of Contact/Account Manager who will be available during your preferred working hours, assign the best fit VA to your tasks, supervise the work and shall look after all aspects related to your account. Also, your POC along with your VA will be available during your preferred working hours in order to have better to and fro communication.
How do I know my information/passwords are safe with MyTasker?
The customers are provided with a MyTasker Dashboard that contains a section named WEB LOGINS. The entire dashboard is covered by 128-bit SSL. We use a multi-layered encryption algorithm to secure your credentials. Access to these credentials are given with respect to a documented task only where the use of the credentials are pre-approved by the customer.
How do you ensure that your employees do not miss-use customer’s information/sensitive data?
We do not outsource our work to Freelancers or Part Time employees. All our executives are Full Time employees where each of them is screened through series of background checks, address verification and interviews. All employees are associated with the company by a legal NDA. This is valid throughout the lifetime. If still an employee is ever found to be misusing any company data, he/she is liable to be prosecuted and strict legal actions will be taken against him. The protocols are extremely stringent, and each employee works under total IT vigilance.
Is your VAs working onsite or remotely (considering the Covid situation)?
Though MyTasker has always operated from the Corporate Office, but we had to deploy the protocol of Working from Home due to the COVID-19 outbreak before the city announced a complete Lockdown. The architecture of MyTasker is built in such a way that the system is compatible with Working from Home with a 0% tolerance in Security measures.

This is an emergency protocol that was developed for the possibility of any adverse situation and this time we are practically using it. Every single employee at MyTasker is provided with a MyTasker VPN ID. They won't be able to access the centralized CRM system without this VPN. We have our own Firewall and the VPN connections are passed through an instance of the Firewall. 24 x 7 IT monitoring is there for all the 150 employees. The functions include system scanning, keyboard & mouse clicks, and various other things. Once a person logs into the MyTasker System, it becomes a part of the architecture in the same manner as it is in the Office.
How do you ensure that the payment information of your customers is not vulnerable?
The payment information of our customers is not shared with us as the default payment gateway associated with our website is PayPal. It is considered as one of the most trusted payment gateways all over the world which offers Buyer Protection. We also have direct Credit / Debit card interface for one-time payments. This interface is provided by HDFC bank which is one of the biggest banking organizations in India. MyTasker does not store payment information of customers in any form.
Is it safe to share my Credit Card details with your team so that they can process transaction on my behalf?
Yes, we ensure safety of your credit / debit card details. You can add your Credit Card information under MY CARDS section in your MyTasker dashboard. MyTasker does not store, save or project your card information anywhere in its website or database. The details are immediately encapsulated and removed from the main system. The cards are kept in a tokenized format on a local server. Employees are given with access to the card database. They need to register internal tickets to access your card with respect to the task sent by the card owner. Access is given through a temporary tunnel and once the task is done, the tunnel is closed. Thus a historical record of every single usage of your credit cards are being logged in our system. The deletion of card details from the Account also deletes the tokenized data in the Local server.
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