Your ecommerce virtual assistant is someone experienced in managing the day-to-day operations of your online store.
When you hire support from a virtual assistant company, they not only take care of crucial daily tasks that are repetitive and block you from focusing on working on your brand strategy, product development, and store growth, but also work as your growth partner, doing research, performing competitor analysis, and creating marketing materials.
The core services that an ecommerce virtual assistant offers are as follows:
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Product listing and managing catalogues
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Order processing and fulfilment
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Inventory management
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Monitoring various seller marketplaces and online stores' overall health
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Digital marketing and running paid ads on Meta, Google, etc.
They are commonly well-versed in working with platforms like Shopify, Amazon Seller Central, Magento, WooCommerce, eBay, Etsy, BigCommerce, and Walmart Marketplace.
As far as operational support tools are concerned, they are proficient in working with tools like Jungle Scout, Gorgias, Zendesk, Klaviyo, ShipStation, ShipBob, NetSuite, Google Workspace, and Canva.
There are various hiring models, such as hourly packages that manage Virtual Assistant services like MyTasker and Belay offer (ideal rates are: $7 to $ 15). Freelance e-commerce VAs that you can hire through Upwork or Fiverr.
The best thing about managed VA services is that they don’t only help you with admin and day-to-day coordination but also marketing and website management. You get a team, a personal assistant and backup support in one subscription with many virtual assistant companies. Ask for a paid trial before going ahead with any paid subscription.
Benefits of hiring an E-Commerce Virtual Assistant
Effective Management and Administration of Your Online Store
E-commerce assistants provide many advantages. They can help you run your eCommerce store smoothly by sorting, classifying, and organising products under various categories.
They can also create discount codes or special bonanza offers based on your specifications.
They can manage the store inventory and give you important updates about stock, supply, and logistics.
Since the e-commerce assistant works for you virtually, you can have all their services at your disposal at all times, from account management and setup to product page handling and creation.
Your e-commerce VA can take care of your shipping, refunds, delivery, sales, order cancellations, and returns on the store dashboard, along with adding product information and images.
Excellent Customer Service
Since your e-commerce VA handles customer calls, inquiries, order placements, order processing, shipping, and support, they ensure that responses are on time, personalized, and suited to your customer’s needs.
Virtual assistants easily address and assist customers with grievances, resulting in a happy and satisfying experience for your customers, which reflects well on your business.
Better Online Visibility
An e-commerce VA can be in charge of your product’s social media accounts and analyze metrics and customer behavior to multiply your service/product’s follower base.
They handle social media automation, respond to interactions, and build an active online fanbase for your business.
Time-Saving
When you are delegating a huge chunk of your monumental work to an e-commerce online assistant or a team of e-commerce online assistants, you are already reducing your workload, giving you ample time to focus on the inner workings of your business.
Lower Operating Cost
When you hire an e-commerce virtual assistant, they work remotely and assist you online, so you don't have to bear the overhead costs of renting an office space, providing tea, coffee, and snacks, or giving these assistants paid leave. There’s some money saved!
The bottom line is that hiring an e-commerce VA can greatly support your business and take it to new heights, given the fact that you have hired the perfect VA tailored to your needs and requirements.
How do you get the best out of your E-Commerce VA?
While hiring a virtual assistant for your e-commerce business, keep in mind the nature and field of your business and whether the assistant is equipped with the resources to meet your expectations.
Be aware of your own requirements and what exactly you would expect out of the VA, and effectively communicate with team members regarding them.
Conduct a thorough screening process, vet them, test them, and hire the best VA or VA company for your online business.
Once you have hired a VA of your choice, monitor their work meticulously, stay in the loop, and give them regular updates and feedback regarding the tasks they have performed.
When Should You Hire an E-Commerce Virtual Assistant?
Delay in launch: You should hire one when you don't have enough time to do product research and need help to launch your online store with optimum coverage and attention.
Multiple Channels: When you find it difficult to manage orders and queries on multiple seller platforms.
Spike in Negative Reviews: Many times, it's not the product but delayed response and improper complaint handling that result in customer rage and bad reviews. VAs answer their concerns promptly and do the needful to ensure they don't feel neglected.
Payroll-free support: If you need an e-commerce assistant working for your online stores, but do not wish to hire full-time staff and avoid office expenses, go for a remote e-commerce assistant.
Elevate your e-commerce success with MyTasker's expert virtual assistant services!
From streamlining product management to boosting your online presence, our VAs handle it all so you can focus on growing your business.
Contact us today to see how we can transform your operations and drive your success!
